Business Management Articles
41: What Do Customers Really Want? Survey Reveals the Truth
It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success
42: Reasons to Use a Third Party Payment Processor
Processing credit cards for your customers' purchases can easily comprise the bulk of your online store's sales volume Without having the means to charge credit cards, the majority of your customers will simply leave your website
43: Outsource Your Web Design to India
Most people still marvel at how it's not only possible, but becoming more common to outsource web design to India If you’re like most online entrepreneurs and business owners, you’ve got a million things that need to get done every single day
44: Getting Started With Business Writing Courses
Planning to improve your communication effectiveness with business writing courses
Let me suggest that you start not with the courses themselves, but with some thinking about your specific goals
45: Forget Who Your Customers Are. Focus on What They Want
It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged
46: Are You All In?
I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way
47: How to Handle Customer Complaints
Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern
48: Four Things Airlines (Or Any Company) Can Do to Improve Customer Service
Poor customer service from airlines is legendary It’s cliche
49: Foolish Consistency Is The Hobgoblin Of Poor Service
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way
It’s called consistency
50: Six Steps to More Loyal Customers
We all know it’s important to have loyal customers But do you know how important it is
51: Customer Service Expert Offers 5 Steps to More Job Security
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back
That’s the foundation of building your own job security
52: Did Starbucks Stumble on Service?
The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores
53: Top Ten Customer Service Tips for the 2008 Republican National Convention
The economic impact an event like the Republican National Convention has on a host city is tremendous But if the event is done extremely well, the benefits can go on for years
54: Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
Too often I hear people give bad advice to others about how to talk with new potential clients Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company
55: What an Automated Reminder Service Provides Your Medical Practice
As a doctor you are responsible for the well-being of your patients and part of that service usually requires a member of your staff calling your patients and reminding them of an upcoming appointment Many people, especially elderly patients find this service valuable as sometimes appointment cards can be misplaced and appointment missed
56: The Many Benefits of MSP Programme Management Training
My line manager suggested to me at my last performance review interview that it would benefit both the company and myself if I attended MSP programme management training My line manager said she had completed the training a few years ago and highly recommended I did the same because MSP (Managing Successful Programmes) programme management helps businesses and organisations deal effectively and efficiently with change and is based on a set of well defined principles
57: How To Form A Limited Company
If you’ve been self-employed for a while, you may wonder what the next step on the path to becoming the next Coca Cola or Nike is Although that stage is a long way off (and will remain so for most businesses), the next step to becoming a respectable household name is to form a limited company
58: Find Out the Various Flavors of the Xtreme Outsourcing Video Course
What Is Outsourcing
Outsourcing is a very beneficial way to build your business
59: Appreciation Gifts - Great Technique For Employee Motivation
Another way to motivate your sales people is by giving them a reward for a job well done These people have devoted their lives to their work, so they deserve a special reward or gift from the company
60: Warehouse Operations Manager – Impress Your Operations Team Quickly By Using Lumpers
Are you a warehouse operations manager Do you want to increase productivity and decrease operations costs
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